By Zen Tech
Effective Date: June 30, 2024
Contact Email: devnest107@gmail.com
At Zen Tech, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the Ship Tracker mobile app, website, and related services. We value your trust, and this document outlines your rights, our responsibilities, and how your data is handled.
1. What Information We Collect
We collect different types of data depending on how you use the Ship Tracker app. These include:
a. Device and Usage Information
- Device type (e.g., Android, iOS)
- Operating system version
- App version and features used
- IP address
- Timestamps of your activity
- Crash logs and error reports
b. Location Information
- Real-time GPS data (with your permission)
Locations of vessels and saved routes - Area-based searches and usage patterns
Note: We only collect this data when the location feature is enabled.
c. Vessel and Navigation Data
- Saved ship locations, routes, markers, or notes
- Shared content (e.g., when you contribute to the map or share data with others)
d. Communication Data
- Feedback you submit
- Contact with customer support
- Responses to surveys or in-app forms
e. Payment and Subscription Data
- Your name and contact info (if purchasing)
- Transaction ID and purchase status
Note: We do not store or access your credit/debit card information. Payments are handled securely through platforms like Google Play or Apple App Store.
2. Why We Collect Your Information
We use your data to improve your experience and ensure our services function securely and efficiently:
a. To Create and Manage Your Account
- Provide secure login access
- Manage preferences and settings
- Enable backup and syncing across devices
b. To Provide Core Features
- Track and display ship/vessel positions
- Navigate using real-time marine data
- Share routes or markers with friends
c. To Improve App Performance
- Analyze how features are used
- Detect and fix bugs
- Develop new tools and enhancements
d. To Communicate With You
- Send notifications or alerts (with your consent)
- Respond to support queries
- Inform you of updates or important policy changes
e. For Safety and Fraud Prevention
- Monitor suspicious activity
- Prevent abuse or misuse of app features
- Comply with legal obligations
3. How Location Data is Used
We only access your location when:
- You enable location services in the app
- You use a feature that needs real-time GPS (like finding nearby ships)
We do not track your location in the background or share your GPS data without your knowledge.
You can disable location access at any time in your device settings.
4. How We Store and Protect Your Data
We use industry-standard security measures to protect your data, including:
- End-to-end encryption for sensitive data
- Secure servers (based in the U.S. and Europe)
- Role-based access control (only authorized staff can access your data)
We retain your data as long as your account is active. You may request deletion at any time.
5. International Data Transfers
Since we operate globally, your data may be transferred to and stored on servers outside your home country, such as in the United States or the European Union. These transfers are protected by standard contractual clauses approved by international privacy regulators.
6. When and Why We Share Your Information
We do not sell your personal data to anyone.
We only share your information with:
- Cloud service providers (for hosting and syncing your data)
- Email/SMS services (for sending notifications, if enabled)
- Analytics partners (to improve app functionality)
- Legal authorities if required by law (e.g., in response to court orders or fraud investigations)
7. Cookies and Tracking Technologies
When you visit our website or use certain app features, we may use:
- Cookies
- Device identifiers
- Anonymous analytics tools
These are used only to improve performance or security. We do not use cookies for targeted advertising.
You can disable cookies in your browser or device settings.
8. Analytics and Crash Reporting
We use trusted third-party services like:
- Firebase (for crash reports and push notifications)
These services help us identify problems, improve navigation, and track the success of new features. All analytics data is anonymized.
9. Your Rights
Depending on your location (such as the EU, UK, or California), you have the right to:
- Access your data
- Correct or update your information
- Delete your account and all related data
- Download a copy of your data
- Opt-out of marketing emails or messages
- Withdraw consent for specific features (like GPS or push notifications)
To exercise your rights, you can:
- Use the in-app settings
- Contact us directly at devnest107@gmail.com
10. How to Manage Your Data
You can manage most settings directly within the Ship Tracker app, including:
- Turning location access on/off
- Sharing or unsharing your saved routes
- Deleting saved data
- Opting out of location sharing or marketing emails
For deletion requests, contact our support team, and we will erase your data within 30 days.
11. Updates to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in features, legal requirements, or services. When we do:
- We’ll update the “Effective Date” at the top
- We may notify you via email or in the app
- Any significant changes will require your consent again
12. Contact Us
If you have any questions, suggestions, or concerns about this Privacy Policy or how we handle your data, you can reach us at:
Zen Tech
📧 Email: devnest107@gmail.com
Who we are
Suggested text: Our website address is: https://zen-tech.stagingphase.dev.
Comments
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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.